DIRECT DEBIT REQUEST SERVICE AGREEMENT
OUR COMMITMENT TO YOU
This document outlines our service commitment to you, in respect of the Direct Debit Request arrangements made between Victorian Automotive Chamber of Commerce ABN 63 009 478 209 (User ID: 249293) and you. It sets out your rights, our commitment to you and your responsibilities to us, together with where you should go if you require further assistance.
INITIAL TERMS OF THE ARRANGEMENT
In terms of the Direct Debit Request arrangements made between us, and signed by you, we undertake to periodically debit your nominated account for the agreed amount in payment of membership fees.
If you wish to make amendments to the drawing arrangements, please contact our Membership Relations team on (03) 9829 1204 or email firstname.lastname@example.org
These changes may include:
Please direct all enquiries to us in the first instance, rather than to your financial institution. Enquiries should be made at least five (5) business days prior to the next scheduled drawing date. All communication addressed to us must include your Membership number.
All personal information held by us will be kept confidential except that information provided to our financial institution to initiate the drawing on your nominated account.
Returns or cancellations, where applicable, will be refunded based on method of payment, with direct deposits being returned to the bank account of origin, credit card payments being refunded to the credit card used and cheque payments being refunded to the Company of issue, on a pro-rata basis.
All fees are charged in Australian Dollars (AUD).
If you believe that a drawing on your account has been initiated incorrectly, please contact Yvonne Chan in our Finance Department on (03) 9829 1164 or email email@example.com
If you do not receive a satisfactory response from us to your enquiry, please contact your financial institution who will respond to you with an answer to your claim:
YOUR COMMITMENT TO US
It is your responsibility to ensure that:
If the drawing is returned or dishonoured by your financial institution, you will be notified by VACC. Any transaction fees charged to VACC in respect of the above will be charged to you.